Shipping & Returns

Payment Methods

Within Singapore

a) Bank Transfer to DBS Current Account : The easiest and most convenient method for payment. Transfer the payment amount via Internet Banking or through ATM transfer to us. 

i) If you are using Internet Banking, when you add a new DBS payee, kindly indicate your name under the "My initials" category so that we can correctly track your order and process the payment accordingly.

ii) If you are using ATM Fund Transfer, in order for us to track your order, please send us an SMS to 96191452 as soon as you have done the fund transfer so we can update your order asap. Please include the following details in the email. Amount Transferred, Name, Time of transfer.

We will process the order immediately once we confirm that we have received the funds.

b) Paypal (Credit / Debit Card payment) : The safest method of sending money online! Pay for purchases through your credit / debit card via Paypal! PayPal is a global leader in online payment solutions with 71 million account members worldwide. Payments will be charged in SGD unless specified otherwise.

Outside of Singapore

a) Paypal (Credit / Debit Card payment) : The safest method of sending money online! Pay for purchases through your credit / debit card via Paypal! Send payments from across the globe in a few seconds. PayPal is a global leader in online payment solutions with 71 million account members worldwide.

Delivery charges within Singapore 

Courier Service  : $10 (Charges waived if you purchase above S$400 in a single order)
You will usually receive your item within 2-5 working days* of placing and paying for your order.  

Delivery charges outside Singapore

We currently do not ship overseas. However, if you are interested in a bottle or two, please contact us at josh@japwhisky.com and we will try to make an exception for you. 

Self pickup (within Singapore)
We have two main self pickup locations in Singapore; one near somerset and another in sengkang. We will advise on the more convenient location for you after purchase. 

Returns / Exchange Policy

You may cancel your order up to the point where it is being dispatched by Courier. japwhisky.com reserves the right to subtract any credit card processing fees from any amount that is due for refund. 

If you have received your order and are unhappy with any of the products ordered, we will refund your money or exchange the product provided you inform us within seven days of the order being delivered subject to the following conditions. 1) All items must be returned to us in their original unopened condition. 2) All items must be returned in their original packaging complete with all accessories (if any). You will be responsible for any shipping or courier costs that you may incur. Due to our stock largely being purchased through auctions or private collectors, we cannot guarantee that every bottle and packaging is in 100% perfect condition as these are classified as "New Old Stock". Any significant abnormalities to the normal bottling or packaging will be listed in the product descriptions (to the best of our knowledge).

  
Please note that if you are exchanging a product that is more than the value of the replacement product, we will refund the difference via your original payment method. If you are exchanging a product that is less than the value of the replacement product, additional payment will be required. Upon exchanging a product, you will be liable to pay a new shipping and handling charge.